CARE-4-U ( C4U ) –  

This Is Brilyant Service’s bundle, specifically designed for its Enterprise Customers. 

 Support Contact Details: 

• TOLL FREE Number : 18003096500. 

• Service Window : Monday to Saturday ( Timings : 10.30AM to 6.30PM.) 
• Service Email ID: support@brilyant.com 

Service Request Process: 
In the event of damage to the Registered Device, you (Beneficiary) are required to do the following things: 

1. An immediate intimation (not later than 72 hours from the date and time of damage) about the damage should be given to Brilyant via its support channels comprising Brilyant’s Toll-Free, Brilyant’s Dedicated Support E-Mail, and Consumer Web Portal. 
2. The event needs to be notified to Brilyant with the cause or reason of damage & obtain services for damage. 
3. Do not get the damaged Registered Device repaired unless intimated by Brilyant & further authorized by Brilyant. 
4. Documents required during the Damage Repair Request: (1) ID proof, if requested, (2 ) Purchase invoice, if requested and (3 ) Provide any additional document if required by Brilyant. 
  

Service Fulfilment Process: 

1. Brilyant provides services through Either “On-Site Services” or Pick/Drop Off Support (“PUDO”) Service for the Registered Device, for serviceable locations. You are required to wait until Brilyant confirms in writing via an email or on a voice call on your registered number about the status of the Damage Repair Request and the next steps expected. Once you are notified & that the service (either repair or Repairment) is complete, you will promptly be notified via an E-Mail. The repaired device will be delivered to the address of initial pickup. 
2. Brilyant reserves the right to change the method by which they may provide repair service to you and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in  
3. The issue, if any, found post receiving the repaired device, should be reported within 48 hrs. of the delivery by Brilyant. 

Customer’s Responsibilities: 
To receive service or support under the Plan, you agree to comply with the following: 

1. Provide a copy of your Registered Device’s original proof of purchase, if requested. 
2. Provide information about the reasons and causes of the damage to the Registered Device.  
3. Provide identity proof if requested to verify the Beneficiary of the Plan again.  
4. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage  
5. Follow instructions Brilyant gives you, including but not limited to refraining from sending a Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device following shipping instructions  
6. Make sure to take a backup of software and data residing on the Registered Device and remove all the passcodes and disable ‘Find My Device’ before handing over the device to Pickup Agent. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE BRILYANT MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Brilyant will return your Registered Device after the service event. You will be responsible for reinstalling all other software programs, data and passwords  
7. Fill and submit the Electronic Forms by answering a few questions on the damage incident for raising a valid Damage Repair Request  
8. Providing any additional documents as may be required by Brilyant to determine the admissibility of the Damage Repair Request 

 Exclusions 
 

The Plan will not cover: 

1. Any damage reported within the first 7 calendar days of purchase of the Plan.  
2. Any damage under mysterious circumstances. 
3. Damage due to Intentional act or wilful neglect.  
4. Damage arising before/after Plan Term.  
5. Loss or damage not reported to Brilyant within 72 hours of the damage to the
Registered Device 
6. Loss arising due to unlawful acts including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, or Cyber Attack  
7. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up  
8. Any loss affecting ancillary products even if equipment results in complete stoppage of working  
9. Damage caused by (a) a product/ accessory that is not the Registered Device, (b) operating the Registered Device outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Apple Authorised Service Provider (AASP) of the original manufacturer of the device for Apple devices respectively (d) Any failure/damage caused outside the Indian territory. 
10. Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device  
11. Third-party products or their effects on or interactions with the Registered Device or the software  
12. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device  
13. Recovery and reinstallation of software programs and user data are not covered under this Plan.  
14. Any damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme  
15. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee  
16. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes  

Special Exclusions  

Brilyant shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following: 

1. Loss or damage due to any experiments or tests and/or alterations resulting in any abnormal conditions of the Registered Device  
2. Loss or damage due to mechanical or electrical breakdown or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty  
3. Penalties for delay or detention or in connection with guarantees of performance or efficiency  
4. Brilyant shall not be liable for any loss or Damage Repair Request if: The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or  
5. Due to the inability of the Beneficiary to submit Proof of Purchase of the damaged device.  

Limitation of Liability  
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRILYANTITS AFFILIATES AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM BRILYANT’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF BRILYANTAND ITS AFFILIATES AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. BRILYANTSPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT BRILYANT’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, BRILYANT’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE 

General Terms : 

1. Brilyant and its affiliates & its agents are not responsible for any failures or delays in performing under the Plan that is due to events outside its reasonable control.  
2. This Plan is offered and valid only if you are making a Damage Repair Request in India  
3. This Plan is not offered to persons who have not reached at least the age of 18. This Plan may not be available in all states and is not available where prohibited by law  
4. In carrying out its obligations Brilyant may, at their discretion and solely to monitor the quality of their response, record part or all of the calls between you and them.  
5. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Brilyant’s entire understanding with respect to the Plan  
6. Brilyant is not obligated to renew this Plan. If either Brilyant does offer a renewal, they will determine the price and terms.  
7. There is no informal dispute settlement process available under this Plan  
8. These terms and conditions shall be governed by and construed under the laws of India, subject to the jurisdiction of courts in Bangalore.  
9. These terms and conditions do not affect your statutory rights as a consumer  
10. Customers consents to Brilyant ending periodic transactional SMS regarding the Plan bought by the customers as per the governing regulations  
11. Brilyant reserves the right, at its discretion, to change or modify, the terms of this Plan 

Transfer of Plan  

1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void  
2. If the Registered Device is repaired under the Manufacturer’s Warranty during the Plan Term, then the Repairment Device will be termed as Registered Device, with the applicable benefits for the remaining period of the Term.